Air Niugini job : Service Training Lead – Cabin Crew

 Air Niugini job : Service Training Lead – Cabin Crew

• Location: Port Moresby, Papua New Guinea

Air Niugini is seeking a motivated Service Training Lead – Cabin Crew to help drive our customer experience transformation and support our journey towards becoming a 4-Star Skytrax airline.

Key Responsibilities

• Design and deliver cabin crew and frontline service training programs.
• Develop engaging training materials, SOP-based learning content, and coaching resources.
• Conduct service quality audits and provide coaching to improve performance.
• Lead onboard product and service trials, gathering feedback for continuous improvement.
• Work closely with Cabin Operations, Catering, Airports, and Marketing to maintain service excellence.
• Support leadership development for Pursers and Cabin Managers.

Qualifications & Experience

• Diploma or Degree in Training & Development, Hospitality Management, or a related field.
• 3–5 years' experience in cabin crew training, service quality, hospitality, or frontline leadership.
• Strong presentation, coaching, communication, and facilitation skills.
• Experience in training development, service auditing, and Microsoft Office; LMS/eLearning experience is an advantage.

Why Join Air Niugini?

• Be part of Papua New Guinea's national airline.
• Career development and professional training opportunities.
• Dynamic and rewarding aviation environment.
• Help shape world-class customer service with true Melanesian hospitality.

Take your career to new heights with Air Niugini. Apply now and become part of our team committed to service excellence.

APPLY ONLINE HERE

Due date : 22/7/2026