Job : Case Work Manager - FemiliPNG

Job Title: Case Work Manager

Objective: To provide effective and efficient case management to clients who are the organization’s target population.

Report to: Operations Director

Supervisees: Case Workers

Location: Lae, Morobe


1. Graduate of Social Work or related field/Degrees

2. Risk Assessment Skills

3. Knowledge in community resources and trained in counselling with the high risk populations.

4. Experience in working with high-risk population (Family and Sexual Violence Survivors).

5. Ability to work independently with strong sense of focus, open minded, task-oriented, non-

judgemental, and with clear sense of boundaries.

6. Ability to motivate the client's towards achieving goals.

7. A strong sense of respect and of confidentiality involving both clients and fellow workers.

8. Ability to work in a culturally diverse and complicit families and communities.

9. Ability to be culturally appropriate and sensitive.


1. Provide holistic and comprehensive case management services to all clients

2. Provide supervision and guidance to case workers

3. Conduct the intake assessment including: risk assessment, goal setting, client’s case developmental

plan, and progress notes, follow-up of the clients, advocacy and referral to other stakeholders.

4. Provide timely and appropriate intervention such as psychosocial counselling, crisis debriefing, right

based counselling and referral of client to safe houses, if required.

5. Connect the client to the available community resources; police for statement, lawyer for legal advice,

social service for other social need, and court for the Interim protection order.

6. Follow-up with clients and NGOs as appropriate to document use/success of referral.

7. Input and accurate data for all contacts with clients for effective follow-up.

8. Conduct family assessment, if needed

9. Provide information/education to client and her/his family on human rights and other related laws

i.e. family bill

10. Ensure that all client's data are valid and submit in a timely manner including: client follow-up,

progress notes, outcome evaluation, client contact sheets and intervention evaluation.

8. Participate in all regular meeting, conferences, trainings, case discussion/presentation and staff

development activities, if required.

9. Monitor and manage Business Start-Up Kit issued to clients.

10. Adhere to agency policy, procedures and professional code of ethics.

11. Other duties as assigned by the supervisor.


Your application should include your resume with contact details of three referees, cover letter explaining how you meet the position criteria, and a copy of your recent police clearance and vaccination card.


Applications can be addressed to Femili PNG HR, P.O Box 616 Lae, Morobe Province, and emailed to

For more information, email us at

Applications closes on Friday 29th September 2023.

Please Note: Only e-mailed applications will be accepted.

You can download the full job description from our website:

Femili PNG is committed to the protection of children and our recruitment procedures reflect this.   

Femili PNG is committed to fostering an inclusive work environment for all people and encourages

applications from people with a disability. 

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