FIRSTNAME SURNAME
200 Westpac Avenue, Sydney, NSW 1234
M: 0466 xxx xxx
E: name@xxx.com.au My LinkedIn address
_________________________________________________________
PROFESSIONAL SUMMARY
I’m an experienced banking professional who has enjoyed a successful career with example
company. I have dedicated my career to driving great banking outcomes for customers by
developing best in class services, experiences and products that support their needs and goals. I am motivated to constantly improve tools, resources and technology that help us innovate to best help our customers.
SKILLS
• Creative problem solver
• Product development
• Customer centred design
• Well-developed stakeholder management
• Strategic sales knowledge
• Agile project management
• Investment risk analysis • Comparable acquisition analysis
• Extensive knowledge of ASIC and APRA frameworks
PROFESSIONAL EXPERIENCE
Lead Designer, Digital Banking
Example Financial Institution, Jan 2015 - Present
• Built and maintained productive relationships with internal and external executives to facilitate successful and timely launches of digital banking products
• Collaborated with engineering teams at the new product introduction phase to develop best in-class solutions for a portfolio of 1m relevant lending Customers
• Interfaced with business analysts, developers and technical support to determine and plan for development and delivery of Digital lending solutions
• Worked closely with other departmental peers to develop high availability solutions for mission critical applications.
Customer Experience Manager, Mobile banking
Example Financial Institution, Jan 2011 – Jan 2015
• Created custom mobile applications to support customer lifestyle needs
• Implemented innovative and secure systems for data collection, storage and management of customer desires and needs
• Collaborated with product management to design, build and test systems. • Identified and implemented new technologies to enhance user friendliness for customers
EXAMPLE
Customer Experience Lead
Example Bank, Jan 2007 – Jan 2011
• Cross
-trained and supported a team of customer service managers
• Assumed ownership over team productivity and managed work flow to meet service quality goals Facilitated inter-departmental communication to resolve complex needs
• Developed highly empathetic client relationships and earned a reputation for exceeding
service standard expectations
Customer Care Specialist
Example company, Jan 2003 – Jan 2007
• Effectively communicated with and supported sales, marketing and administrative teams to meet customer needs
• Assisted and educated customers on product selection, inquiries and customising banking solutions to fit their needs
• Scored in top 10% of employees in successful resolution of issues • Provided ongoing care and advice to a large portfolio of Home Loan Customers
Customer Success Consultant
Example Company, Jan 2000 – Jan 2003
• Increased customer retention rates by 15% after implementing ongoing customer care
programs
• Increased new bank relationships within the local community by 10% through community
sponsorships and activities
• Provided an elevated customer experience by personalising everyday banking experiences
EDUCATION & QUALIFICATIONS
• Example tertiary/university degree and year
ACHIEVEMENTS & AWARDS
• XXX CEO Award 2016
• Further studies and achieved Diploma in X year
PERSONAL INTERESTS
• Investing in rescue helicopters for 40+ years to help Australians everywhere
• Innovating the banking landscape and introducing game changing technologies
SAMPLE CV ENDS!
Source : WESTPAC
Next : A quick guide to Write a CV
