Sample CV for Job Applications

FIRSTNAME SURNAME

200 Westpac Avenue, Sydney, NSW 1234

M: 0466 xxx xxx

E: name@xxx.com.au My LinkedIn address

_________________________________________________________

PROFESSIONAL SUMMARY

I’m an experienced banking professional who has enjoyed a successful career with example 

company. I have dedicated my career to driving great banking outcomes for customers by 

developing best in class services, experiences and products that support their needs and goals. I am   motivated to constantly improve tools, resources and technology that help us innovate to best help  our  customers.

SKILLS

• Creative problem solver 

• Product development 

• Customer centred design 

• Well-developed stakeholder management 

• Strategic sales knowledge

• Agile project management

• Investment risk analysis • Comparable acquisition analysis 

• Extensive knowledge of ASIC and APRA frameworks 

PROFESSIONAL EXPERIENCE

Lead Designer, Digital Banking 

Example Financial Institution, Jan 2015 - Present

• Built and maintained productive relationships with internal and external executives to facilitate successful and timely launches of digital banking products

• Collaborated with engineering teams at the new product introduction phase to develop best in-class solutions for a portfolio of 1m relevant lending Customers

• Interfaced with business analysts, developers and technical support to determine and plan for development and delivery of Digital lending solutions

• Worked closely with other departmental peers to develop high availability solutions for mission critical applications.

Customer Experience Manager, Mobile banking

Example Financial Institution, Jan 2011 – Jan 2015

• Created custom mobile applications to support customer lifestyle needs

 • Implemented innovative and secure systems for data collection, storage and management of customer desires and needs

• Collaborated with product management to design, build and test systems. • Identified and implemented new technologies to enhance user friendliness for customers

EXAMPLE

Customer Experience Lead

Example Bank, Jan 2007 – Jan 2011

• Cross

-trained and supported a team of customer service managers

• Assumed ownership over team productivity and managed work flow to meet service quality goals Facilitated inter-departmental communication to resolve complex needs

• Developed highly empathetic client relationships and earned a reputation for exceeding 

service standard expectations 

Customer Care Specialist

Example company, Jan 2003 – Jan 2007

• Effectively communicated with and supported sales, marketing and administrative teams to meet customer needs

• Assisted and educated customers on product selection, inquiries and customising banking solutions to fit their needs

• Scored in top 10% of employees in successful resolution of issues • Provided ongoing care and advice to a large portfolio of Home Loan Customers

Customer Success Consultant

Example Company, Jan 2000 – Jan 2003

• Increased customer retention rates by 15% after implementing ongoing customer care 

programs

• Increased new bank relationships within the local community by 10% through community 

sponsorships and activities

• Provided an elevated customer experience by personalising everyday banking experiences

EDUCATION & QUALIFICATIONS

 • Example tertiary/university degree and year

ACHIEVEMENTS & AWARDS 

• XXX CEO Award 2016 

• Further studies and achieved Diploma in X year

PERSONAL INTERESTS 

• Investing in rescue helicopters for 40+ years to help Australians everywhere 

• Innovating the banking landscape and introducing game changing technologies

SAMPLE CV ENDS! 

Source : WESTPAC 

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