Training & Development Officer - CPL Group

TRAINING & DEVELOPMENT OFFICER – CPL Group, Papua New Guinea

Since 1987, City Pharmacy Limited (CPL) Group has been at the forefront of retailing across Papua New Guinea. Over the past 30 years, the Group has grown into one of PNG’s leading retail organisations, operating well-known household brands including City Pharmacy, City Pharmacy Wellness Clinic, City Pharmacy Medical Lab Supplies, Hardware Haus Limited, Real Rewards Plus, DFS (Prouds) PNG Limited, Jack’s of PNG, and CPL Foundation.

From everyday groceries and medical supplies to apparel and DIY tools, CPL Group caters to a wide range of customer needs nationwide.

CPL Group is seeking a proactive and passionate Training & Development Officer to join its People & Culture team. This role will support the development of a skilled, motivated, and high-performing workforce across the organisation.

The successful candidate will assist in assessing training needs, developing and delivering training programs, coordinating onboarding activities, and supporting continuous learning and career growth initiatives.

Key Responsibilities

• Assist the Training Manager in planning annual and quarterly training and development programs
• Prepare and facilitate onboarding and induction sessions for new employees
• Deliver group and one-on-one training across various departments
• Monitor training activities at store level and provide recommendations for improvement

Technical Requirements

• Bachelor’s degree in Business Management, Human Resource Management, Psychology, or a related field
• Train-the-Trainer certification is an advantage
• Minimum three years’ experience in training, including customer service training
• Solid understanding of training methods, adult learning principles, and competency development

Skills and Competencies

• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to motivate and engage employees
• Excellent organisational and time-management abilities
• Confident facilitator able to deliver training across various levels

To view the full job description, application instructions, and closing date, visit the CPL Group Careers page at www.cpl.com.pg.

or scan the OCR code on the image below.

Applications can be directed to:

CPL Group
P.O. Box 1663
Port Moresby, NCD
Papua New Guinea
Phone: +675 3120000